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CAA finds high levels of satisfaction with accessibility services at UK airports | News

A brand-new report through the UK Civil Aviation Authority has found satisfaction with accessibility services at UK airports remains high.

CAA Finds High Levels Of Satisfaction With Accessibility Services At UK Airports | News

Some 83 per cent of people requesting assistance stating that will they are ‘satisfied’ with the results, with 54 per cent of those being ‘very satisfied’.

CAA Finds High Levels Of Satisfaction With Accessibility Services At UK Airports | News

The report, which examines services provided by the top 30 UK airports, highlights that will there are more than three million requests for assistance at UK airports annually.

CAA Finds High Levels Of Satisfaction With Accessibility Services At UK Airports | News

This particular represents a rise of almost 80 per cent since 2010.

CAA Finds High Levels Of Satisfaction With Accessibility Services At UK Airports | News

The report reveals that will 16 UK airports have been rated ‘very Great’, up through six airports in last year’s review.

CAA Finds High Levels Of Satisfaction With Accessibility Services At UK Airports | News

This particular includes Edinburgh Airport which was rated ‘poor’ two years ago.

Great progress has also been made by Heathrow Airport, which has This particular year been classified as ‘Great’ following its ‘poor’ rating last year.

nevertheless three airports, Birmingham, Gatwick in addition to Stansted have not met the CAA’s expectations in addition to have been told that will they must improve.

Manchester Airport has received a ‘poor’ rating for the second year in a row; the only airport to receive This particular rating This particular year.

By monitoring the airport’s performance, we identified issues in relation to long waiting times for assistance in addition to issues with the recording in addition to reporting of performance data.

Paul Smith, consumers in addition to markets director at the UK Civil Aviation Authority, said: “We are pleased that will surveys show that will satisfaction levels remain high in addition to the vast majority of passengers’ journeys go smoothly.

“The much better performance of many airports means disabled passengers should have even more confidence to travel through UK airports.

“However, there are still too many occasions where things go wrong.

“We will continue to focus our work on ensuring that will standards are maintained in addition to much better, particularly for those whose experience has not been as positive as the idea could have been. 

“Where we see examples of bad practice, we will not hesitate to hold airports to account in addition to take the necessary enforcement action.”

The CAA’s framework, the first of its kind within the entire world, was introduced to drive improvements in performance in addition to help deliver a consistent, high-quality service for disabled passengers across UK airports.

The Civil Aviation Authority assesses airports against quite a few measures to establish how well they are performing for disabled passengers, including asking those passengers using the assistance service how the idea performed for them.

CAA finds high levels of satisfaction with accessibility services at UK airports | News

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