CAA seeks to pay Monarch ATOL claims in 28 days

CAA Seeks To Pay Monarch ATOL Claims In 28 Days

CAA seeks to pay Monarch ATOL claims in 28 days

The UK Civil Aviation Authority is usually gearing up for a huge number of claims via Monarch’s ATOL protected customers following the collapse of the airline.

CAA Seeks To Pay Monarch ATOL Claims In 28 Days

As the first week of the CAA’s ‘flying programme’ ends, 404 flights will have operated bringing home almost 80,000 people. 

CAA Seeks To Pay Monarch ATOL Claims In 28 Days

In week two, the CAA will operate a further 300 flights as well as passengers are being advised to check the website to confirm the time of their flights at least 24 hours in advance as some people will need to arrive at the airport earlier than originally planned.

CAA Seeks To Pay Monarch ATOL Claims In 28 Days

For those people with future bookings, the CAA recognises passengers will want to get their money back as soon as possible. 

CAA Seeks To Pay Monarch ATOL Claims In 28 Days

In order to process an estimated 32,000 claims the idea has instructed quite a few professional handling agencies to ensure all claims are managed effectively as well as refunds issued speedily.

CAA Seeks To Pay Monarch ATOL Claims In 28 Days

All of Monarch’s ATOL protected package customers, or their travel agent, will receive by email a claim form via the CAA by Wednesday October 11th, 2017.

CAA Seeks To Pay Monarch ATOL Claims In 28 Days

The agencies have access to dozens of dedicated staff, who will start processing claims as soon as they are received next week.

The CAA expects most legitimate claims, to be processed within 28 days of receipt.

If additional information is usually required This particular may take a little longer, however the CAA is usually committed to processing the claims as quickly as possible.

All refunds to Monarch’s ATOL-protected customers will be paid by the Air Travel Trust via the ATOL fund that will exists to protect customers from the event of a travel company failure. 

some other ATOL protected customers, who booked using a tour operator or travel agent, some other than directly with Monarch, should speak to their ATOL holder directly. 

These customers may be able to get a refund or be offered an alternative flight or holiday.

Andrew Haines, chief executive of the CAA, said: “We recognise there are many thousands of Monarch customers who will be bitterly disappointed that will their holidays have been cancelled.

“Those who bought a package holiday via Monarch are ATOL protected, which means they have full financial protection as well as are entitled to a full refund of the cost of their holiday.

“By streamlining our processes as well as using experienced handlers, we aim to ensure claims are managed effectively as well as customers receive their refunds as quickly as possible.”

CAA seeks to pay Monarch ATOL claims in 28 days

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