Ibis rolls-out brand new mobile check in procedures

Ibis Rolls-out Brand New Mobile Check In Procedures

Ibis has announced the completion of the roll-out of its brand new guest welcome programme across all ibis, ibis styles in addition to ibis budget hotels inside UK, aided my mobile technology.

Ibis Rolls-out Brand New Mobile Check In Procedures

The brand new approach sees ibis employees using mobile devices to access the information they need for everything coming from check-in to housekeeping in addition to breakfast within one app.

Ibis Rolls-out Brand New Mobile Check In Procedures

By using the company’s brand new FOLS mobile software, employees can manage their schedules in addition to access information while being freed up to interact with guests, approaching to help them rather than waiting to be approached.

Ibis Rolls-out Brand New Mobile Check In Procedures

which mobility has allowed ibis to take the unique step of completely removing the traditional check-in desk, with employees right now trained to greet guests on arrival with room keys in hand.

Ibis Rolls-out Brand New Mobile Check In Procedures

Combined with the online fast check-in in addition to check-out capability already developed, which delivers a seamless experience for guests.

Ibis Rolls-out Brand New Mobile Check In Procedures

The concept makes check-in in addition to check-out a faster, easier in addition to more personal experience for guests which ultimately benefits hotel owners as well.

Ibis Rolls-out Brand New Mobile Check In Procedures

The removal of the traditional reception desk also allows for the creation of more social spaces around hotels, which are more appealing for guests in addition to passers-by while revenue-generating for owners.

Karelle Lamouche, senior vice president, sales, AccorHotels UK & Ireland, commented: “We have embraced the latest digital advances whilst remaining 100 per cent guest-centric in our service, removing the traditional check-in desk environment to give hotel employees more opportunity to offer great customer service to the guest.

“At the same time as creating happy customers, which also creates opportunities for hotel owners in addition to franchisees to raise revenues by introducing more social spaces in addition to food in addition to beverage offerings.

“Guests’ expectations are changing as they seek more social, interactive hospitality experiences with higher levels of customer service. which programme is usually a Great example of how our brands are innovating in addition to using technology inside right way to adapt these changing expectations.”

The software supporting the brand new ibis initiative is usually part of AccorHotels’ €225 million digital transformation plan launched in 2014 which includes investment inside www.accorhotels.com distribution platform; the group’s mobile app for guests; in addition to the development of data analytics capabilities.

AccorHotels has been investing heavily in its mobile platforms, with two-thirds of the group’s bookings right now made via mobile devices.

ibis, first opened in 1974 in addition to is usually Europe’s largest hotel chain in addition to leading economy hotel brand. Since then, the ibis, ibis Styles in addition to ibis budget brands have expanded rapidly inside UK.

Ibis rolls-out brand new mobile check in procedures

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