Ibis rolls-out brand new mobile check in procedures

Ibis Rolls-out Brand New Mobile Check In Procedures

Ibis has announced the completion of the roll-out of its brand new guest welcome programme across all ibis, ibis styles as well as ibis budget hotels from the UK, aided my mobile technology.

Ibis Rolls-out Brand New Mobile Check In Procedures

The brand new approach sees ibis employees using mobile devices to access the information they need for everything coming from check-in to housekeeping as well as breakfast within one app.

Ibis Rolls-out Brand New Mobile Check In Procedures

By using the company’s brand new FOLS mobile software, employees can manage their schedules as well as access information while being freed up to interact with guests, approaching to help them rather than waiting to be approached.

Ibis Rolls-out Brand New Mobile Check In Procedures

This kind of mobility has allowed ibis to take the unique step of completely removing the traditional check-in desk, with employees right now trained to greet guests on arrival with room keys in hand.

Ibis Rolls-out Brand New Mobile Check In Procedures

Combined with the online fast check-in as well as check-out capability already developed, This kind of delivers a seamless experience for guests.

Ibis Rolls-out Brand New Mobile Check In Procedures

The concept makes check-in as well as check-out a faster, easier as well as more personal experience for guests which ultimately benefits hotel owners as well.

Ibis Rolls-out Brand New Mobile Check In Procedures

The removal of the traditional reception desk also allows for the creation of more social spaces around hotels, which are more appealing for guests as well as passers-by while revenue-generating for owners.

Karelle Lamouche, senior vice president, sales, AccorHotels UK & Ireland, commented: “We have embraced the latest digital advances whilst remaining 100 per cent guest-centric in our service, removing the traditional check-in desk environment to give hotel employees more opportunity to offer great customer service to the guest.

“At the same time as creating happy customers, of which also creates opportunities for hotel owners as well as franchisees to boost revenues by introducing more social spaces as well as food as well as beverage offerings.

“Guests’ expectations are changing as they seek more social, interactive hospitality experiences with higher levels of customer service. This kind of programme will be a Great example of how our brands are innovating as well as using technology from the right way to adapt these changing expectations.”

The software supporting the brand new ibis initiative will be part of AccorHotels’ €225 million digital transformation plan launched in 2014 which includes investment from the www.accorhotels.com distribution platform; the group’s mobile app for guests; as well as the development of data analytics capabilities.

AccorHotels has been investing heavily in its mobile platforms, with two-thirds of the group’s bookings right now made via mobile devices.

ibis, first opened in 1974 as well as will be Europe’s largest hotel chain as well as leading economy hotel brand. Since then, the ibis, ibis Styles as well as ibis budget brands have expanded rapidly from the UK.

Ibis rolls-out brand new mobile check in procedures

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