Ibis rolls-out completely new mobile check in procedures

Ibis Rolls-out Completely New Mobile Check In Procedures

Ibis has announced the completion of the roll-out of its completely new guest welcome programme across all ibis, ibis styles along with ibis budget hotels from the UK, aided my mobile technology.

Ibis Rolls-out Completely New Mobile Check In Procedures

The completely new approach sees ibis employees using mobile devices to access the information they need for everything through check-in to housekeeping along with breakfast within one app.

Ibis Rolls-out Completely New Mobile Check In Procedures

By using the company’s completely new FOLS mobile software, employees can manage their schedules along with access information while being freed up to interact with guests, approaching to help them rather than waiting to be approached.

Ibis Rolls-out Completely New Mobile Check In Procedures

This specific mobility has allowed ibis to take the unique step of completely removing the traditional check-in desk, with employees currently trained to greet guests on arrival with room keys in hand.

Ibis Rolls-out Completely New Mobile Check In Procedures

Combined with the online fast check-in along with check-out capability already developed, This specific delivers a seamless experience for guests.

Ibis Rolls-out Completely New Mobile Check In Procedures

The concept makes check-in along with check-out a faster, easier along with more personal experience for guests which ultimately benefits hotel owners as well.

Ibis Rolls-out Completely New Mobile Check In Procedures

The removal of the traditional reception desk also allows for the creation of more social spaces around hotels, which are more appealing for guests along with passers-by while revenue-generating for owners.

Karelle Lamouche, senior vice president, sales, AccorHotels UK & Ireland, commented: “We have embraced the latest digital advances whilst remaining 100 per cent guest-centric in our service, removing the traditional check-in desk environment to give hotel employees more opportunity to offer great customer service to the guest.

“At the same time as creating happy customers, This specific also creates opportunities for hotel owners along with franchisees to raise revenues by introducing more social spaces along with food along with beverage offerings.

“Guests’ expectations are changing as they seek more social, interactive hospitality experiences with higher levels of customer service. This specific programme is usually a not bad example of how our brands are innovating along with using technology from the right way to adapt these changing expectations.”

The software supporting the completely new ibis initiative is usually part of AccorHotels’ €225 million digital transformation plan launched in 2014 which includes investment from the www.accorhotels.com distribution platform; the group’s mobile app for guests; along with the development of data analytics capabilities.

AccorHotels has been investing heavily in its mobile platforms, with two-thirds of the group’s bookings currently made via mobile devices.

ibis, first opened in 1974 along with is usually Europe’s largest hotel chain along with leading economy hotel brand. Since then, the ibis, ibis Styles along with ibis budget brands have expanded rapidly from the UK.

Ibis rolls-out completely new mobile check in procedures

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